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Privacy Policy

Your privacy is our top priority at Crickex In

We respect your personal information and store it with the highest level of security. This policy explains how your data is used and protected.

Last updated: January 2026
Applicable: Bangladesh
SSL Encryption Active
Our Commitment

How We Protect Your Information

Crickex In believes privacy is a fundamental right. Learn about our six core commitments.

No Sale of Data

Your personal information will never be sold or rented to any third party. This is our non-negotiable policy.

SSL Encryption

All data transmissions are secured with 256-bit SSL encryption. Your information is always sent through secure channels.

Minimal Data Collection

Only the data necessary to provide our services is collected. We do not request any information beyond what is needed.

Your Controls

You can request to view, correct, or delete your information at any time.

Defined Retention Periods

Data is retained only for as long as necessary. Once the retention period expires, it is securely deleted.

Transparent Notifications

We provide advance notice of any changes to our Privacy Policy, so you're always kept up to date.

Contents

1 Introduction

Crickex In (hereinafter referred to as "we", "us", or "Crickex In") deeply respects your privacy. This Privacy Policy explains what information we collect when you use our platform, how we use it, and how we keep it secure.

This policy crickexin.app Applies to our website, mobile application, and all our services. By using our platform, you consent to the collection and use of information as described in this Privacy Policy.

This policy has been crafted with Bangladesh users in mind. We are committed to being fully transparent about how your data is handled and to giving you complete control over your information.

This Privacy Policy was last updated in January 2026. For details on what changed, see the "Policy Changes" section below.

2 What Information We Collect

Crickex In Only collects information necessary to provide our services. Details are outlined below:

2.1 Information You Provide Directly

When you Crickex Inwhen you register or use our services, the following information is collected:

Data Type Purpose Mandatory
Full Name Account Verification & KYC Yes
Mobile Number Registration, Login & OTP Verification Yes
Email Address Communication & Account Recovery Yes
Date of Birth Age Verification (18+) Yes
National ID / Passport KYC Verification For Withdrawals
Payment Information Processing Deposits & Withdrawals For Transactions

2.2 Automatically Collected Information

When you use the platform, the following information is collected automatically:

  • IP address and device type
  • Browser type and language settings
  • Page visit time and duration
  • Click Patterns & Navigation Data
  • Device Operating System Information
  • Referral Source Information
Automatically collected data is used solely to improve platform security and enhance the user experience.

3 How Your Information Is Used

Crickex In Your collected information is used for the following purposes:

Service Delivery

  • Creating and managing your account.
  • Ensuring financial transactions are processed accurately.
  • Completing KYC verification.
  • Ensuring bonuses and rewards are distributed correctly.
  • Providing customer support.

Security & Protection

  • Detecting and preventing fraudulent activity.
  • Preventing unauthorized access to your account.
  • Complying with Anti-Money Laundering (AML) regulations.
  • Maintaining a safe environment on the platform.

Improvement & Personalization

  • Personalizing content and offers based on your preferences.
  • Analyzing and improving platform performance.
  • Testing and launching new features.

Contact

  • Sending important updates and notifications.
  • Sharing promotional offers (with your consent).
  • Responding to support tickets.
You can opt out of marketing communications at any time. This will have no effect on your core account services.

4 Data Sharing Policy

Crickex In Your personal information is never sold. However, data may be shared in the following limited circumstances:

Service Partners

Limited data is shared with trusted technology partners for payment processing (bKash, Nagad, Rocket, etc.) and KYC verification. These partners may only use the data for the specified purpose and are bound by strict confidentiality agreements.

Legal Obligations

If we are required by Bangladeshi law or a court order to disclose your information, we will comply. In such cases, we will notify you in advance to the extent possible.

Fraud Prevention

We may cooperate with law enforcement agencies in investigations involving serious fraud or money laundering.

Your information is never shared with advertisers, social media platforms, or data brokers.

5 Data Security Measures

Crickex In Industry-leading technology is used to keep your information secure:

Technical Safeguards

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Database Encryption: All stored sensitive information is kept in an encrypted state.
  • Two-Factor Authentication: OTP verification is required for login and other critical account activities.
  • Firewall Protection: Advanced firewall systems block unauthorized access.

Administrative Safeguards

  • Only authorized personnel have access to your information.
  • All staff receive regular privacy training.
  • Every instance of data access is logged and audited on a regular basis.
No system is 100% secure. However, we continuously work to ensure the highest level of protection. If you notice any security issue, please report it immediately to support@crickexin.app.

6 Cookies Policy

Crickex In Cookies are used to improve your browsing experience. They are small text files stored in your browser.

Cookie Types

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: Remembers your language preferences and settings.
  • Analytics Cookies: Collects platform usage statistics (anonymously).

Cookie Controls

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.

We do not use third-party tracking cookies or advertising cookies.

7 Data Retention Period

We do not retain your information beyond specified timeframes. The following retention policy applies:

Data Type Retention Period
Account Information (Active) Until account closure
Financial Transaction Records 7 years after account closure (as required by law)
KYC Documents 5 Years After Account Closure
Log & Analytics Data Up to 12 months
Marketing Communications Until opt-out
Inactive Account Deleted 12 months after the last activity
Legal obligations may require certain data to be retained beyond the standard period. In such cases, the data is stored in a fully secure environment.

8 Your Privacy Rights

Crickex InAs a user, you have the following rights:

Right of Access — you can request access to all information we hold about you.
Right to Rectification — You may request corrections to any inaccurate or incomplete information.
Right to Erasure — You may request the deletion of your data under certain conditions.
Right to Object — You may object to the processing of your data for specific purposes.
Right to Portability — you can request a download of your data.
Right to Restriction — You may request that the processing of your data be restricted under certain circumstances.

To exercise these rights support@crickexin.appSend us an email. We will do our best to respond within 30 business days.

In some cases, legal obligations may prevent us from fulfilling a data deletion request in full.

9 Children's Privacy

Crickex In For individuals aged 18 and above only. We do not knowingly collect any information from persons under the age of 18.

If we discover that information has been collected from a minor, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please support@crickexin.app- to let us know.

Keep parental controls enabled on your device and ensure your login credentials are kept away from children.

10 International Data Transfers

Crickex In's servers are located in Bangladesh and the Asia-Pacific region. Where data must be transferred abroad to deliver our services, the following safeguards are in place:

  • Adequate data protection laws are in place in the recipient country.
  • A legal agreement is in place with the recipient organization.
  • All data is fully encrypted during transfer.

11 Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • For significant changes, notice will be provided via email or an on-platform notification.
  • Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

Check this page regularly to stay informed about our latest policy updates.

12 Contact Us

For any questions, requests, or concerns regarding our Privacy Policy, please get in touch with us:

Email
support@crickexin.app
Response Time
Within 30 Business Days
When submitting a privacy-related request, please use the email address registered to your account so we can verify your identity.
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