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Responsible Gaming

Play for fun, stay in control —
Responsible Gaming at Crickex In

Crickex In believes that real enjoyment comes when gaming stays within healthy boundaries. We want every moment to be fun — no pressure, no anxiety, just entertainment.

24/7
Help is available
5+
Protection tools
18+
Strict age limits
Our commitment

What we ensure through responsible gaming

Crickex In's responsible gaming framework is built on six core pillars designed to keep your experience safe and enjoyable.

Age Verification

Only individuals aged 18 or above may open an account on Crickex In. Age is verified through a strict KYC process during registration. Access for minors is completely blocked.

Set a spending limit

Set daily, weekly, or monthly deposit limits that match your budget. Crickex In gives you the tools to stay in control of your finances.

Time Limit Setting

Decide in advance how long you'll play each day. Setting session time limits helps you avoid excessive gaming. You'll receive an automatic alert when your time limit is reached.

Breaks & Cooling-Off

Need a breather? Take a self-imposed break of 24 hours, 7 days, or 30 days. During a cooling-off period, your account will be locked and no transactions can be made.

Self-Exclusion feature

If you feel you need to step away from gaming, activate Self-Exclusion for a period of 6 months to 5 years. During this time, all promotional communications from Crickex In will also be suspended.

Expert Support

Our trained support team is available 24/7, every day of the week. Whatever the issue, don't hesitate to reach out.

Protection tools

Tools to Keep Yourself Safe

All responsible gaming tools at Crickex In are accessible directly from your account.

01
Deposit Limits

Set daily, weekly, and monthly deposit amounts. Any increase to your limit comes with a 24-hour waiting period.

Takes effect immediately
02
Loss Limits

If your losses reach a set threshold, gaming will automatically stop. Protect yourself from going beyond what you can afford.

Automatic protection
03
Session Limits

Set a duration for each gaming session. Once the time is up, gaming will be paused until your next login.

Time Management
04
Reality check

After a set period, a pop-up will appear showing how long you've been playing and how much you've spent.

Raising Awareness
Warning Signs

Recognise the signs of problem gaming

If you notice these signs, it may be time to seek help. Crickex In is always here for you.

Spending beyond your budget

Spending more on gaming each month than you can afford — going into debt or dipping into savings.

Excessive Time Spent

Gaming is taking up more time than family, work, or studies — and stopping feels increasingly difficult.

Mood changes

Feeling restless, angry, or low after a loss — or rushing to play more right after a win.

Hidden Habits

Hiding your gaming from family or friends, or lying about how much you play.

Chasing losses

Repeatedly placing larger bets to recover previous losses — and ending up losing even more as a result.

Impact on Relationships

Gaming affecting your relationships with loved ones, your focus at work, or causing you to neglect daily responsibilities.

Self-Assessment

Check yourself

Read through the questions below and check any that apply to you.

You're in good control.

There's nothing major to worry about right now. Still, stay alert and keep up responsible gaming habits.

You may need some support.

Based on your answers, it looks like gaming may be becoming a concern. Please reach out to our support team or consider activating the self-exclusion feature.

More Details

Learn More About Responsible Gaming

Crickex InResponsible gaming at - isn't just about following rules — it's a mindset that keeps your gaming experience enjoyable for the long term. We believe every player should see gaming as a form of entertainment, not a source of income. That belief is at the heart of how we've built our entire platform.

What is Responsible Gaming and why does it matter?

Responsible gaming is a practice where you decide for yourself — how much time to spend, how much money to wager, and when to take a break. Crickex In's approach to responsible gaming means keeping gaming a small, enjoyable part of life — not the centre of it. When gaming gets out of hand, it can affect your relationships, work, health, and financial wellbeing.

Online gaming is growing rapidly in Bangladesh. In this environment, Crickex In wants every user to practice responsible gaming with full awareness. Our goal goes beyond entertainment — we're committed to your overall well-being too.

The Golden Rules of Safe Gaming

  • Set your budget first: Decide in advance how much you're willing to spend on gaming each week or month, and stick to that limit.
  • Set a time limit: Decide how long you want to play each day. You can set an alarm on your phone or use Crickex In's session limit feature.
  • Don't Bet on Emotion: Avoid gaming when you're not in a calm headspace — whether you're angry, upset, or overwhelmed. Decisions made in the heat of the moment can often do more harm than good.
  • Accept the Loss: Chasing losses with bigger bets is a sign things are going wrong. Remember, there's always another chance tomorrow.
  • Take regular breaks: Extended play reduces your ability to make clear decisions. Take at least a 10–15 minute break every hour.
  • Let a Loved One Know: Talk openly with a family member or trusted friend about your gaming habits.

Self-Exclusion process

Crickex In's self-exclusion feature lets you close your account yourself — temporarily or for an extended period. You can choose a duration of 6 months, 1 year, 2 years, or 5 years. During this time:

  • You will not be able to log in to your account.
  • No deposits or bets can be placed.
  • All promotional emails and notifications will be turned off.
  • Your account cannot be reactivated before the self-exclusion period ends.

To activate self-exclusion support@crickexin.appEmail us at or reach out via the support chat.

Your account will be locked within 24 hours of a self-exclusion request being received. This is an important protective tool — use it without hesitation.

Protection of minors

Crickex In Gaming is strictly prohibited for anyone under 18. Date of birth is verified at registration, and age is confirmed through a national ID or passport as part of the KYC process. If it is later found that a minor has opened an account, the account is closed immediately and all transactions are cancelled.

Use a strong password and never share your login details with anyone, to prevent younger family members from accessing your device.

Seeking Help Is Not a Weakness

Many people think asking for help is a sign of weakness — but the truth is the opposite. Recognizing your limits and seeking help when you need it takes real courage. If gaming feels like it's affecting your life, take action today. Crickex In's support team will assist you with complete confidentiality.

Reach out to us for any issues: support@crickexin.app — We don't judge, we just help.
FAQs

Responsible Gaming FAQs

Not at all. Responsible gaming is for every player. It's a habit that keeps gaming enjoyable over the long run. Building the right habits before problems arise is always the best approach.

Log in to your account and go to "Account Settings". Under the "Responsible Gaming" section, you can set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Yes. You can withdraw any balance in your account before activating self-exclusion. Once it's active, no new deposits or bets are possible, but your existing balance remains safe.

If you think a family member is struggling with a gaming problem, start by having a calm conversation. Offer your support without judgment. If needed, contact our support team — we're here to help families too.

A cooling-off period is a short break — 24 hours, 7 days, or 30 days. It gives you a moment to pause. Self-exclusion is a longer-term commitment — from 6 months up to 5 years. Once self-exclusion is active, it cannot be cancelled before the period ends.

No. Opening an account on Crickex In is strictly prohibited for anyone under 18. Age is verified during registration through a national ID or passport. Any account found to belong to a minor is closed immediately.
Safe gaming

Play responsibly, enjoy the game

Every player's safety is our top priority at Crickex In. Join today and enjoy entertainment in a trusted environment.

Register now Log in
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